Who is responsible for your personal information?
NovaCast Systems AB, corporate identity number 556844-8244, with the address Soft Center, 372 25 Ronneby, phone number +46 457 465 800 is responsible for processing your personal information. You can always contact us by calling +46 457 465 800 or sending an e-mail to firstname.lastname@example.org if you have any questions or concerns.
What personal data do we handle?
The personal data we process is the information you have provided us with, which we collect through our website, via our partners or from a third party, for example information we receive from various third-party vendors in the context of ad networks.
Personal information you have provided to us:
When you make a purchase or have an agreement with us, you will provide some information about you, as well as when you sign up for a newsletter. You may also provide information to us for other reasons. The information you provide may be, for example, your name, your contact details, your personal preferences and your phone number.
Personal data we have collected from you:
We will process information about your purchase as well as your purchase history. We may also process information about you for marketing purposes, or to enhance your customer experience with us. We have this personal data to be able to fulfill agreements, meet our legal obligations and / or meet the interests and expectations that you may have. Information may also be collected from public records and databases.
For what purposes do we process your personal information?
Administration of your purchase:
We process your name, e-mail address, shipping address, and phone number (“your contact information”) to manage your purchase and to fulfill our commitments to you as a customer. The legal basis for our treatment is that it is necessary for us to fulfill the agreement regarding your purchase. If your contact details are not disclosed to us, we are unable to complete your purchase or otherwise fulfill our commitments in relation to you. We also process your contact details as well as details of your purchase to handle your claims for cancellation and warranty. The legal basis for this treatment is that it is necessary for us to fulfill the agreement regarding your purchase.
Marketing our products via e-mail
While processing a purchase, we will also use your name and e-mail address to market our products via e-mail by sending out newsletters and promotional offers. We will also send our newsletter if you have requested this specifically on our website. In order for you to get offers that are relevant to you, we will in some cases adjust the marketing content. The legal basis for this personal data processing is your consent, which you do not need to leave in order to conduct a purchase.
When using our website, we may collect and analyze your IP address, items you have shown interest in and your browsing behavior on our site (“Profile Data”). In these cases, we use Google Analytics. Our analysis of profiling data gives us increased knowledge and understanding of our customers in general, and also enables us to present offers directly to our website that we think are relevant to you (so called profiling). The legal basis for this personal data processing is our legitimate interest in being able to develop our business and to market products for you that we believe you may be interested in. To prevent information about you being saved through Google Analytics, you can use a browser add-on. If you have agreed to receive e-mail marketing, as described above, we will also use the results of our profiling data analysis to customize our promotional offers to you.
Who can access your personal information?
Your information is only considered for us as a starting point. We can also share your information with our suppliers as described below.
• To deliver your order to the agreed delivery address, we will share your contact information with the logistics company to pack and send your order.
• Our internal and external IT providers and all other suppliers we hire may access all of our personal information we handle about you, however, only to the extent necessary to fulfill their commitments to us.
How long do we save your personal information?
The personal data that we process in order to administrate your purchase or to fulfill our obligations to you in accordance with your agreement will not be stored for a longer period of time than is necessary to manage your purchase or fulfill our agreement. For accounting purposes, we will keep information about our agreement with you for at least seven years in accordance with current accounting legislation. Personal data for receiving e-mail marketing will be saved for this purpose until you unsubscribe or ask us to stop contacting you or opposing processing of your personal data for direct marketing. Your personal data may be stored longer than stated above to the extent that we are required to do so by law, regulation or governmental decision.
How can you influence the way we handle your personal information?